Welcome to Hartley Corner Surgery
The Friends and Family Test (FFT)
The friends and family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services.
Please go to the Friends & Family tab on the Homepage to enter your feedback and view survey results.
To book an appointment contact reception on 01252 872791
You are registered with the practice and are free to consult any doctor within the practice but it is in your own interest to consult with the same doctor during an illness where possible.
From 1st December onwards we have the new sessions in place in a format which we will work better. We have listened to patients and staff but we also have to manage the surge of demand placed on the practice in a sustainable way. Your patience during this time has been appreciated.
A GP and our Triage Nurse will still triage all on the day requests in order to effectively and efficiently manage the on the day demand.
Sister Macklin is experienced in triage and the treatment of minor illness in adults and children and is able to see acute on the day illness.
We will only be booking up to two weeks in advance in order to reduce the number of wasted appointments through patients not attending.
Appointments System Explained.....
Advanced Booked Appointments - For all routine, non urgent and follow up appointments. These can be booked up to 2 weeks in advance and are available to book with reception or on the internet via Patient Access - please ask reception for your unique PIN number.
Telephone Appointment - Bookable in advance to speak to a GP rather than attending an appointment at the surgery. These appointments can be booked up to 2 weeks in advance and are available to book with reception.
Extended Appointment - For routine, non urgent and follow up appointments especially suitable for those who have difficulty in attending appointments during the day. These appointments can be booked up to in advance and are available online or via reception. This includes late evenings on Mondays, early mornings on Wednesdays, and some Saturday mornings 08:30-11:30am.
Telephone Triage Appointment - Available on the day for urgent problems. We will take your name and telephone number and you will be called back by the triage Nurse or GP if you feel your problem cannot safely wait for the next available routine appointment.
Triage Appointment - All day only demand, for urgent problems and will be booked only by the triage Nurse or GP following a telephone triage appointment.
Please read our recent patient newsletter and other health professionals information
Repeat Prescription Requests Timeframe Changes
The turnaround timeframe for repeat prescription requests has changed from 48 hours (2 working days) to 72 hours (3 full working days).
Our aim is to provide the traditional values of General practice and Family Medicine and to harmonise these with modern ideas and methods in a warm, friendly and efficient environment. We work as a team and are happy to work with other health providers.
Hartley Corner is one of 24 local practices that form the North East Hampshire & Farnham CCG whose aim is to maintain a high standard of patient care in the local area.
At Hartley Corner we have:
- A team of doctors consisting of 8 General Practitioners and a GP in training
- A team of practice nurses
- A tea m of District nurses
- A team of Midwives
- A team of Health Visitors
We work as a team with many different but complementary skills and it is not always necessary to see the doctor to access the other services. Please use this website to help you find the Health Care Professional most able to help you.
Summary Care Record (SCR)
IMPORTANT: Unless you have opted out, information about your current medication, drug allergies and adverse drug reactions were uploaded to the Summary Care Record on 29th October 2014. Please see the Summary Care Record page, or click here for further infomation.
We can now offer the facility to book appointments and order repeat prescriptions using Patient Access.
Patients are required to register in person at reception in order for login details for Patient Access to be issued. Please bring 2 forms of ID, of which one must be photographic.
If you previously used online facilities under our old clinical system, you will need to complete a re- registration form at the surgery but do not need to provide ID. You will then be issued your login details for Patient Access.
Once you have registered, simply click the links at the bottom of this homepage. These links will direct you to the Patient Access website, where you can book your appointment and request repeat prescription items.
We will be rolling out online access to medical records. This will be limited to start with and will include a list of allergies, medication and immunisations.
We hope you find this information usefull and look forward to extending the range of information that can be accessed in future. This will take place by the end of March 2015 at the latest.
The BMA (British Medical Association) & RCGP have recently launched their "Your GP Cares" campaign.
The campaign explains the crises that General practice is currently facing and the fact that we are aware of the problems that patients are having at present with regards to getting an appointment.
See how you can show your support
SURGERY OPENING TIMES
For information on our surgery open hours, GP availability and what to do if you need urgent medical help when we are closed see opening times
(Site updated 26/02/2015)