Welcome to Hartley Corner Surgery
APPOINTMENTS SYSTEM CHANGES
As you know we've trialled a new system since the summer. Some of it has been working well and some of it hasn't. On Friday 31st October we had a team meeting to work out how we can improve things for all - patients and staff.
There will still be an element of GP and Nurse Triage for emergency demand each day, but we hope to manage that differently to release more routine appointments into the system, making booking easier for you than currently.
To make the changes we need to completely re-build all the appointment sessions/rotas which will take some time.
Unfortunately, the appointment books are already extended up until Friday 21st November.
Week from Monday 24th - 28th November will be: Book on the day only for all appointments - routine or urgent.
From 1st December onwards we will have the new sessions in place in a format which we hope will work better. We have listened to patients and staff but we also have to manage the surge of demand placed on the practice in a sustainable way. Your patience during this time is appreciated.
Repeat Prescription Requests Timeframe Changes
Our aim is to provide the traditional values of General practice and Family Medicine and to harmonise these with modern ideas and methods in a warm, friendly and efficient environment. We work as a team and are happy to work with other health providers.
Hartley Corner is one of 24 local practices that form the North East Hampshire & Farnham CCG whose aim is to maintain a high standard of patient care in the local area.
At Hartley Corner we have:
- A team of doctors consisting of 7 General Practitioners and a GP in training
- A team of practice nurses
- A tea m of District nurses
- A team of Midwives
- A team of Health Visitors
We work as a team with many different but complementary skills and it is not always necessary to see the doctor to access the other services. Please use this website to help you find the Health Care Professional most able to help you.
Are you eligible for a Flu vaccine?
If you usually have a flu vaccination, you do not need to wait for a letter. Patients over 65 years old, pregnant ladies, carers and patients with the follow diseases are eligible for the vaccination;
- Chronic respiratory disease (e.g. COPD/Asthma)
- Chronic heart disease
- Chronic kidney disease
- Chronic liver disease
- Chronic neurological disease
Please speak with reception to make your appointment.
Summary Care Record (SCR)
IMPORTANT: Unless you have opted out, information about your current medication, drug allergies and adverse drug reactions will be uploaded to the Summary Care Record on 29th October 2014. Please see the Summary Care Record page, or click here for further infomation.
We can now offer the facility to book appointments and order repeat prescriptions using Patient Access.
Patients are required to register in person at reception in order for login details for Patient Access to be issued. Please bring 2 forms of ID, of which one must be photographic.
If you previously used online facilities under our old clinical system, you will need to complete a re- registration form at the surgery but do not need to provide ID. You will then be issued your login details for Patient Access.
Once you have registered, simply click the links at the bottom of this homepage. These links will direct you to the Patient Access website, where you can book your appointment and request repeat prescription items.
We will be rolling out online access to medical records. This will be limited to start with and will include a list of allergies, medication and immunisations.
We hope you find this information usefull and look forward to extending the range of information that can be accessed in future. This will take place by the end of March 2015 at the latest.
JUNE 2014 APPOINTMENT CHANGES AT HARTLEY CORNER
Due to demand & workload we have re-structured our appointment system in order to better deal with demand.
Appointments may be made by telephoning or calling by the surgery. Requests for an urgent on the day appointment will be put on a 'Triage' list. The GP will phone you back to discuss your concerns and, if necessary, offer you an appointment on the same day.
See latest news
Appointment Changes Leaflet
The BMA (British Medical Association) & RCGP have recently launched their "Your GP Cares" campaign.
The campaign explains the crises that General practice is currently facing and the fact that we are aware of the problems that patients are having at present with regards to getting an appointment.
See how you can show your support
SURGERY OPENING TIMES
For information on our surgery open hours, GP availability and what to do if you need urgent medical help when we are closed see opening times
(Site updated 05/11/2014)