Welcome to Hartley Corner Surgery
As you all know from the national media and our own experience here, GP surgeries around the country are having great difficulty recruiting new Doctors into Primary Care. This was the problem we found when we came to try and replace our retiring partners, Dr Steven Jones and Dr Kate Grady. Dr Grady was also on long term sick leave before her retirement which compounded the lack of appointment availability.
We managed our way through this difficult time (April 2014 – to date) by using as many good, professional locums as we could.
We also had to change our appointment system into one that would work during this difficult time, so that the remaining Doctors were not completely overwhelmed by demand. We know this has been a frustrating time for you all and it has been equally frustrating for us. We have been trying to do our best with the resources that are available to us, but received a lot of criticism from patients for things “not being the way they used to be”. In the two years prior to his retirement, Dr Jones was not involved in the day to day management of the practice - so these events have not happened just because Dr Jones is no longer Senior Partner.
We have tried to keep patients informed of all these changes and events through various Patient Newsletters and updates during this time so everyone understood what the problems were. In the background we’ve tried to keep the fantastic hardworking team at Hartley Corner going and recruit more permanent Doctors.
You will be pleased to know that we have 2 full time GPs joining us over the next 3 months. Dr Tom Forster will start in August & Dr Dalia Hasan (who some of you may know as she was our Registrar here previously) will start in October. They will both work 8 sessions a week.
We are extremely happy with these recruitments and feel sure that these two young, enthusiastic, hardworking GPs have the right ethos to be part of our team for a number of years.
As we will have increased capacity – we will be working on changing our appointments system from October to suit this - leading to more routine appointment availability, an “Urgent Team” each day working on demand where patients need to be seen that day, and increasing the booking ahead time from 2 weeks up to 2 months. (It is patients’ responsibility to attend appointments booked in advance and to cancel if they cannot make it, to avoid wasted Doctor time). We now have a text reminder system for appointments so please ensure we have your correct mobile phone number.
Over the past few months, we have also been working with other local practices on improving integration of services across our locality. Closer working between Health, Social Care, Community Services & Voluntary Agencies should improve things for the future – especially for the aging population. All this is very exciting and should lead to better ways of working over the next year or so.
So, positive news at the moment – enjoy the summer sunshine and let’s look forward to things getting better!
Hartley Corner Surgery Doctors and Team
The Friends and Family Test (FFT)
The friends and family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services.
Please go to the Friends & Family tab on the Homepage to enter your feedback and view survey results.
Our aim is to provide the traditional values of General practice and Family Medicine and to harmonise these with modern ideas and methods in a warm, friendly and efficient environment. We work as a team and are happy to work with other health providers.
Hartley Corner is one of 24 local practices that form the North East Hampshire & Farnham CCG whose aim is to maintain a high standard of patient care in the local area.
At Hartley Corner we have:
- A team of doctors consisting of 6 General Practitioners and a GP in training
- A team of practice nurses
- A team of District nurses
- A team of Midwives
- A team of Health Visitors
We work as a team with many different but complementary skills and it is not always necessary to see the doctor to access the other services. Please use this website to help you find the Health Care Professional most able to help you.
SUMMARY CARE RECORD (SCR)
IMPORTANT: Unless you opted out in October 2014, information about your current medication, drug allergies and adverse drug reactions are uploaded to the Summary Care Record. Please see the Summary Care Record page, or click here for further infomation.
We can now offer the facility to book appointments and order repeat prescriptions using Patient Access.
Patients are required to register in person at reception in order for login details for Patient Access to be issued. Please bring 2 forms of ID, of which one must be photographic.
Patient Access registration form
If you previously used online facilities under our old clinical system, you will need to complete a re-registration form but do not need to provide ID. You will then be issued your login details for Patient Access.
Once you have registered, simply click the links at the bottom of this homepage. These links will direct you to the Patient Access website, where you can book your appointment and request repeat prescription items.
NEW! You can now access certain aspects of your medical records online
You can access a summary of your medical record from 31st March 2015.
- View details of your medication and access related patient information
- View your immunisation history and related patient information leaflets
- View details of any allergies recorded in your medical record
Remember you need to register to access any of these online services.
The BMA (British Medical Association) & RCGP have recently launched their "Your GP Cares" campaign.
The campaign explains the crises that General practice is currently facing and the fact that we are aware of the problems that patients are having at present with regards to getting an appointment.
See how you can show your support
SURGERY OPENING TIMES
For information on our surgery open hours, GP availability and what to do if you need urgent medical help when we are closed see opening times
(Site updated 10/08/2015)